Contact Our Team

Have questions about ATS resume scoring, recruiter enterprise accounts, or platform features? Reach out to our support team.

Support & Inquiries

Our support team replies within 24 hours.

support@hirepulse.ai

Recruiter & Enterprise

Bulk candidate scoring & custom API integrations.

enterprise@hirepulse.ai

Support SLA

Monday – Friday: 9:00 AM – 6:00 PM EST.

24/7 Automated System Monitoring

Frequently Asked Questions

Quick answers to common platform questions.

How is the ATS compatibility score calculated?

Scores evaluate 5 weighted pillars: Keyword Match (35%), Skill Coverage (25%), Work Experience (20%), Formatting Heuristics (10%), and Readability (10%).

Is my uploaded resume kept private?

Yes. Resumes are stored securely and encrypted. They are only shared with recruiters when you explicitly apply to a job description.